Shipping & Returns

We want shopping with Flux Boutique to feel straightforward, from placing your order through to delivery and returns.

New Zealand shipping

We offer nationwide New Zealand shipping at the following rates:

• Orders under NZ$100: NZ$7 flat-rate shipping

• Orders of NZ$100 or more: Free shipping

Selected furniture, fragile, bulky and oversized products are excluded from our standard and free-shipping offers.

If an exact freight charge cannot be calculated at checkout, we will contact you with a quote before dispatch. We will not charge additional freight without your agreement. If you do not wish to proceed after receiving the quote, you may cancel the affected product or order for a full refund.

Dispatch and delivery estimates

We aim to dispatch in-stock products within 1–2 working days. During sales, public holidays and other peak periods, please allow approximately 4–5 working days.

Once dispatched, estimated delivery times are:

• North Island: Usually 1–2 working days

• South Island: Usually 2–3 working days

• Rural addresses: Allow an additional 1–2 working days

Courier timeframes are estimates rather than guaranteed delivery dates.

If you need something by a particular date, please email contact@fluxboutique.co.nz before ordering. We will let you know whether the timeframe appears achievable.

Special orders and preorders

Please allow up to 10 working days for delivery of special-order products unless a different timeframe is stated on the product page.

Preorder arrival dates are displayed in the relevant product descriptions. These are estimates and may occasionally change due to supplier, production or freight delays.

Tracking your order

Where tracking is available, you will receive a dispatch email containing a link to follow your parcel.

If tracking has not updated or your parcel has not arrived within the expected timeframe, email contact@fluxboutique.co.nz with your order number.

International destinations

Many of our products can be shipped internationally, although some fragile, furniture and oversized products may not be suitable.

Please email contact@fluxboutique.co.nz before ordering so we can confirm availability and provide a freight quote.

Lost, damaged or incorrect deliveries

If your parcel is lost in transit, arrives damaged or contains the wrong product, please contact us as soon as reasonably possible.

Include your order number and photographs of the product and packaging where relevant. Please retain the product and packaging until we have provided instructions.

If a product is confirmed as lost or damaged in transit, we will replace it. If a suitable replacement is unavailable, we will provide a refund.

Change-of-mind returns

Eligible full-priced products may be returned when you contact us within 14 calendar days of receiving your online order or purchasing the product in store.

Products must be unused, unworn and unwashed, in their original condition, and returned with their original packaging, tags and accessories.

Once approved, eligible returns may be exchanged or returned for Flux Boutique store credit. Refunds are not offered for change-of-mind returns.

Return delivery and original shipping charges are not refundable for change-of-mind returns.

Sale products

Sale and clearance products are not eligible for a change-of-mind refund. Provided they meet our return conditions, they may be exchanged or returned for Flux Boutique store credit.

Your rights remain protected if a sale product is faulty, damaged or incorrectly described.

Custom and special orders

Custom-made, personalised and specially ordered products cannot be returned because you have changed your mind once production or supplier ordering has begun.

This does not affect your rights if the product is faulty or incorrectly supplied.

Cancelling an order

If you request cancellation of a standard in-stock order before dispatch because you have changed your mind, we may cancel it and issue the amount paid as Flux Boutique store credit. Store credit does not expire.

If the order has already been dispatched, our standard return conditions apply.

A refund to the original payment method will be provided where Flux Boutique cancels the order, cannot supply the product, you do not accept a freight charge quoted after checkout, or a refund is otherwise required under New Zealand law.

Faulty products

The 14-day change-of-mind period does not apply to genuine claims involving products that are faulty, arrive damaged or are incorrectly described.

Your rights are protected by the Consumer Guarantees Act 1993. Where appropriate, we will repair or replace the product. If a suitable repair or replacement cannot be provided, or a refund is otherwise required under the Consumer Guarantees Act, we will refund the original payment method.

Arranging a return

Before sending anything back, email contact@fluxboutique.co.nz with your order number and reason for returning the product.

Once approved, returns should be sent to:

Flux Boutique
270 Maunganui Road
Mount Maunganui 3116
New Zealand

For the complete conditions, please read our Shipping Policy and Return and Refund Policy.