Shipping policy

Shipping Policy

Shipping within New Zealand

We offer nationwide New Zealand shipping at the following rates:

  • Orders under NZ$100: NZ$7 flat-rate shipping

  • Orders of NZ$100 or more: Free shipping

These rates exclude selected furniture, fragile, bulky and oversized products.

Furniture, fragile and oversized products

Some furniture, fragile or oversized products require specialised delivery and are excluded from our standard and free-shipping offers.

Where possible, any additional freight charge or restriction will be shown on the product page or at checkout. If an exact charge cannot be calculated at checkout, we will contact you with a freight quote before dispatching your order.

We will not charge additional freight without your agreement. If you do not wish to proceed after receiving the freight quote, you may cancel the affected product or order for a full refund.

Order processing

We aim to dispatch in-stock products within 1–2 working days.

During sales, public holidays and other peak periods, please allow approximately 4–5 working days for dispatch. Working days exclude weekends and New Zealand public holidays.

You will receive a dispatch confirmation email once your order is on its way.

Estimated New Zealand delivery times

Once dispatched, estimated courier delivery times are:

  • North Island: Usually 1–2 working days

  • South Island: Usually 2–3 working days

  • Rural addresses: Please allow an additional 1–2 working days

These are estimates rather than guaranteed delivery dates. Courier delays, severe weather and other circumstances outside our control may occasionally affect delivery.

If you need an order by a particular date, please contact us at contact@fluxboutique.co.nz before ordering. We will advise whether the requested timeframe appears achievable, but cannot guarantee courier delivery dates.

Special-order and preorder products

Please allow up to 10 working days for delivery of special-order products unless a different timeframe is stated on the product page.

Estimated arrival dates for preorder products are shown in their individual product descriptions. These dates are estimates and can occasionally change due to supplier, production or international freight delays. We will contact you if we become aware of a material delay affecting your order.

Tracking

Where tracking is available, your dispatch confirmation email will contain a link that allows you to follow your parcel’s progress.

If your tracking has not updated or your parcel has not arrived within the estimated timeframe, please contact us at contact@fluxboutique.co.nz with your order number.

Other international destinations

Many Flux Boutique products can be shipped internationally. However, some furniture, fragile and oversized products may not be suitable for international delivery.

Please contact us at contact@fluxboutique.co.nz before ordering so we can confirm availability and provide a freight quote.

Any customs duties, import taxes or destination charges are the recipient’s responsibility unless expressly stated otherwise at checkout.

Lost, damaged or incorrect deliveries

If your order is lost in transit, arrives damaged or contains the wrong product, please contact us as soon as reasonably possible at contact@fluxboutique.co.nz.

Please include your order number, details of the issue and photographs of the product and packaging where relevant. Keep the product and packaging until we have advised you what to do next.

If a product is confirmed as lost or damaged in transit, we will replace it. If a suitable replacement is unavailable, we will provide a refund.

Returns

For change-of-mind returns, faulty products and refund information, please refer to our Return and Refund Policy.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.