Payment & Billing Name

The name that will appear on your cardholder statement after a purchase will be “Flux Boutique.”

Acceptance of Terms

By visiting or shopping at Flux Boutique online, you agree to these terms and conditions. Please read them carefully.

Product Descriptions

We aim to describe all products as accurately as possible. However, descriptions and other content may occasionally contain minor discrepancies. If a product is not as described, you may return it in unused condition for an exchange or store credit.

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Returns & Exchanges

Change of Mind

If you’re not completely satisfied, you may return items within 7 days of receipt in original condition (unused, unwashed, and in original packaging) for an exchange or store credit.
Refunds are not offered for change-of-mind returns.

• Email contact@fluxboutique.co.nz with your invoice number and reason for return before sending items back.

• Return shipping is at your cost.

Sale Items & Special Orders

• Sale items: Eligible for exchange or store credit only (no refunds).

• Special orders: Final sale (no change-of-mind returns).

Faulty or Not as Described

If a problem is minor and can be put right, we’ll repair or replace the item within a reasonable time.
You may choose a refund or replacement if any of the following apply (as set out in the Consumer Guarantees Act 1993):

• The item is significantly different from its description, sample, or demo model.

• The item is unsafe.

• The item is not fit for its normal or agreed purpose and can’t be fixed easily within a reasonable time.

• We can’t repair or replace the item within a reasonable time.

What counts as a “reasonable time”?

There’s no fixed number of days—it depends on the item and remedy. We aim to resolve minor issues as quickly as possible. Reasonableness may consider:

• The type of fix needed (simple swap vs complex repair)

• Stock/parts availability and service logistics

• How essential/urgent the product is for normal use

• Clear, prompt communication and agreed timeframes

If we can’t put the problem right within a reasonable time, you may choose a refund or replacement under the CGA.

Packaging & Condition

We’re unable to accept unused goods returned with damaged packaging unless they are faulty.

Shipping Charges

Freight charges are non-refundable unless the goods are faulty. For faulty returns, we will also refund the reasonable cost of returning the goods to us—please contact us first for instructions.

How to Return

1. Email contact@fluxboutique.co.nz to request a return and receive instructions.

2. Send items (well-packed; trackable shipping recommended) to:

   Flux Boutique
   270 Maunganui Road
   Mt Maunganui 3116
   New Zealand

3. Once your return is received and assessed, we’ll email you to confirm your exchange or store credit (or the applicable remedy under the CGA if the item is faulty).

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Legal

All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Nothing in these terms limits your statutory rights.

Contact

Questions? We’re here to help: contact@fluxboutique.co.nz.