Refund policy
Returns and Refunds
At Flux Boutique, we hope you absolutely love everything you purchase. If something is not quite right, please read the information below and contact us at contact@fluxboutique.co.nz.
Change-of-mind returns
We accept change-of-mind returns on eligible full-priced products when you contact us within 14 calendar days of receiving an online order or purchasing the product in store.
To be eligible, the product must be:
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Unused, unworn and unwashed
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In its original condition
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Returned with its original packaging, tags and accessories
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Accompanied by proof of purchase
Once your return has been received and approved, we can provide an exchange, store credit or refund to your original payment method.
We reserve the right to decline a change-of-mind return if the product does not meet these conditions.
Sale products
Sale or clearance products are not eligible for a change-of-mind refund. Provided they meet the return conditions above, they may be exchanged or returned for store credit.
This does not affect your rights if a sale product is faulty, damaged, incorrectly described or otherwise fails to meet a guarantee under the Consumer Guarantees Act 1993.
Custom and special orders
Custom-made, personalised and specially ordered products are final sale and cannot be returned because you have changed your mind.
This does not affect any rights you may have under the Consumer Guarantees Act 1993 if the product is faulty or does not meet an applicable consumer guarantee.
Vintage and pre-owned products
Vintage and pre-owned products are sold in their existing condition. Natural signs of age, use or character that have been clearly described or photographed are not considered faults.
The acceptable quality of a vintage or pre-owned product will be assessed with regard to its age, price, condition and any faults or wear disclosed before purchase. Your rights under the Consumer Guarantees Act 1993 still apply where applicable.
Faulty, damaged or incorrect products
If your product arrives damaged, is faulty, does not match its description or you receive the wrong product, please contact us as soon as reasonably possible at contact@fluxboutique.co.nz. Include your order number, a description of the issue and photographs where helpful.
Please do not return a faulty or damaged product until we have provided return instructions, particularly if it is fragile or oversized.
Your rights regarding faulty products are protected by the Consumer Guarantees Act 1993. The appropriate remedy may be a repair, replacement or refund, depending on the nature and seriousness of the problem.
The 14-day change-of-mind period does not limit the time available to raise a genuine claim under the Consumer Guarantees Act.
Return delivery costs
For change-of-mind returns, you are responsible for return delivery costs. Original delivery charges are not refundable.
If a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise does not meet an applicable consumer guarantee, Flux Boutique will reimburse reasonable return delivery costs or arrange an appropriate return method.
Please package returned products securely. We recommend using a tracked delivery service, as change-of-mind returns remain your responsibility until they reach us.
Return address
Once your return has been approved, send it to:
Flux Boutique
Shop 2, 270 Maunganui Road
Mount Maunganui 3116
New Zealand
Refund processing
We will inspect your return after it arrives and notify you by email of the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Your statutory rights
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.